Claiming on your guarantee
If your product develops a fault:
- Look for any obvious reasons for the breakdown and consult the
troubleshooting guide in the manufacturer's handbook or on
- If that doesn't resolve the issue, please contact our technical
support team who will be happy to help.
Call 0203 874 1434, 9am - 5pm weekdays
Please have your model number and date of purchase to
hand when you call. You'll find all of this information on
your original receipt – this acts as your guarantee, so
please make sure you keep it safe
You can also email firstname.lastname@example.org
If we can't repair your item, we'll replace it with an item of
equivalent specification. If no equivalent product is available we‘ll
discuss an alternative settlement with you, and we'll always do our
best to make sure that you're satisfied with the outcome.