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Smartech Security

Customer Services

Our Services

Claiming on your guarantee

If your product develops a fault:

  • Look for any obvious reasons for the breakdown and consult the troubleshooting guide in the manufacturer's handbook or on their website
  • If that doesn't resolve the issue, please contact our technical support team who will be happy to help. Call 0203 874 1434, 9am - 5pm weekdays Please have your model number and date of purchase to hand when you call. You'll find all of this information on your original receipt – this acts as your guarantee, so please make sure you keep it safe You can also email sales@smartechsecurity.co.uk If we can't repair your item, we'll replace it with an item of equivalent specification. If no equivalent product is available we‘ll discuss an alternative settlement with you, and we'll always do our best to make sure that you're satisfied with the outcome.