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Terms and Conditions

These Terms and Conditions, together with any and all other documents referred to herein, set out the Terms and Conditions under which you may use this website, www.smartechsecurity.co.uk (“our Site”). Please read these Terms and Conditions carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of our Site. If you do not agree to comply with and be bound by these Terms and Conditions, please do not continue to access our Site, or any associated pages or materials or make any purchases of any goods or services from us.

Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings: “Content” means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, our Site; and “We/us/our” means Smartech Security Limited, the website owner.

In General

Smartech Security Limited (“www.smartechsecurity.co.uk”) owns and operates this Website. This document governs your relationship with www.smartechsecurity.co.uk (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.smartechsecurity.co.uk. Www.smartechsecurity.co.uk has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found below. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Introduction

Smartech Security Limited(“we”, “us”, “Smartech Security”) are committed to protecting your personal information and web-based data in accordance with applicable data protection laws, including the General Data Protection Regulation (the “GDPR”). This includes any information you tell us about yourself, as well as anything we learn by having you as a customer. The choices you make about the marketing you wish to receive from us and the personal information we collect help us to understand how best to keep you up-to-date with relevant and current products and services now and in the future.

Our aim is to use any data to help us provide you with the best possible experience with your security system installation and maintenance. We want to make it easy for you to be aware of your forthcoming security system service before the actual due date.

The Smartech Security Limited Privacy Policy (the “Policy”) explains what personal data we collect about you when you use our website and how we use that personal data. It also explains the rights you have in relation to that personal data. For the purposes of the GDPR, the data controller is Smartech Security Limited, a private limited company registered in England and Wales under company number 10271797 with its registered and main trading office at Smartech Security, 45 Laburnum Grove, SL3 8QT, Berkshire, United Kingdom. This means that we are responsible for deciding how we hold, use and keep personal data secure. It also means we are responsible for responding to requests you make in relation to how your personal data is used.

How do we collect personal data

We will collect personal data from a number of sources. These include:
Directly from you: when you purchase security systems or services from us, complete forms we provide to you, make a report or notification about our services, contact us by phone, email, or communicate with us directly in some other way (such as social media).
Our website: we also collect information about how you use our website.
Your Personal Details: Your privacy is important to us and as such we will not release your personal details to any organisation outside Smartech Security for their mailing or marketing purposes. We do however reserve the right to disclose this information in the circumstances set out below under ‘Who has access to your personal data’. We treat all of your personal information as confidential and as such it is held on a secure server.

What Personal Data Do We Collect?

Smartech Security collects both personal and anonymous data when you send us information or visit our website. In general, you may visit the website without telling us who you are, or revealing any personally identifiable information about yourself. However, when we do collect data it falls within the categories outlined below:
We collect the following types of personal data from you: Contact details: This is personal data that can identify you as an individual. In particular these include, title, first name, surname, email address and telephone number. Please note this information is not collected unless it is provided voluntarily for no obligation survey or quote request.
Purchase and payment details: When purchasing an item through smartechsecurity.co.uk we will keep a record of your name, address and email details. We do not keep record of any of your card detail as we use third party payment gateway (Worldpay) to complete the payment.

We collect the following type of anonymised data from you:

Device Event Information: This is anonymous data that will not identify you as a person, but with each of your visits to our website we automatically collect the following information: IP address of device(s) used, crashes, system activity, hardware settings, browser type, browser language, operating system, device type, the date and time of your request and referral, location in terms of country and telephone code. We also collect the web pages you have viewed, domain type, search terms and the URL you came from. The data is collected to measure the number of visits, average time spent on the website and pages viewed etc. This information is used to measure the use of www.smartechsecurity.co.uk and improve the content and online services.

How We Use Your Information

In the below description, we describe:
the purposes for which we collect your personal data;
the categories of personal data we process for that purpose;
the legal basis that allows us to process your personal data; and how long we will keep your personal data for.

Provisions of the Service


Purpose of processing: We use your information to communicate with you and to carry out actions you request on the Site, such as requesting transactions. This is also for internal business administration and operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
Categories of data processed: We use all of your personal information relevant for carrying out the actions you request as well as for internal business administration and operations.
Legal basis of processing: Our legal basis for collecting this information from you is that it is in our legitimate interest to use your personal information to ensure we are providing you with a service that is the best and most relevant for you as well as to respond to any requests you make or feedback provided about the service that we deliver.
Data storage period: We review data annually to ensure that it is still relevant and necessary. Data shall be kept for no longer than is necessary for the purposes for which it is being processed. Understand the Website User Journey and Make Improvements
Purpose of processing: By monitoring and analysing trends it allows us to better understand how users interact with our website, which in turn helps us improve your experience. For example by adding new features we think you will enjoy or making existing ones easier to use.
Categories of data processed: Domain name, operating system, browser, IP address of device(s) used, crashes, system activity, hardware settings, browser type, browser language, operating system, device type, the date and time of your request and referral, location in terms of country and telephone code, the web pages you have viewed, domain type, search terms and the URL you came from.
Legal basis of processing: Our legal basis for processing this information is that it is in our legitimate interest to improve your website experience.
Data storage period: We review data annually to ensure that it is still relevant and necessary. Data shall be kept for no longer than is necessary for the purposes for which it is being processed.

Your consent

Where our use of your personal information requires your consent, you can provide consent:
At the time we collect your information following the instructions provided; or
By informing us using the contact details set out in this Policy. You can choose how we can get in touch with you at the time you provide us with the personal information as well as being able to change this by contacting us. You may withdraw your consent at any time. You will not suffer any detriment for withdrawing your consent. If you withdraw your consent, this will not make processing which we undertook before you withdrew your consent unlawful.

Who has access to your personal data

We share personal information with the following:
Our staff: your personal data will be accessed by our staff but only where this is necessary for their job role.
Credit reference agencies: so that we can verify your identity, and to provide information missed or late payments or other activity which may affect your credit score.
Other service providers and advisors: such as companies that support our IT, help us analyse the data we hold, process payments, send communications to our customers, provide us with legal or financial advice and help us deliver our services to you.
The government or our regulators: where we are required to do so by law or to assist with their investigations or initiatives, including the Information Commissioner’s Office.
Police and law enforcement: to assist with the investigation and prevention of crime. We will never sell your personal information on to any third parties. Unless otherwise disclosed during the collection, personally identifiable information that we may have collected in connection with visitors to this site is retained by Smartech Security.co.uk to help us communicate our products and services to you. Smartech Security.co.uk do not transfer or otherwise disclose this personally identifiable information outside this company, except where disclosure is required by law;

Cookies

A technology called "cookies" may be used to provide you with tailored information. A "cookie" is a tiny element of data that a website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect the operating system and browser that a visitor is using. The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. If you continue without changing these settings, you consent to this.

Your rights

You have the following rights in relation to the personal information we hold about you:
Your right of access If you ask us, we will confirm whether we are processing your personal information and, if so, provide you with a copy of that personal information.
Your right to rectification
If the personal information we hold about you is inaccurate or incomplete, you are entitled to have it rectified.
Your right to erasure
You can ask us to delete or remove your personal information where there is no good reason for us continuing to process it, you withdraw your consent, we are unlawfully holding your personal data or we should erase your personal data to comply with applicable EU law. If we have shared your personal information with our analysts, referenced in ‘Who has access to personal data’ above, we will let them know about the erasure where possible.
Your right to restrict processing
You can ask us to ‘block’ or suppress the processing of your personal information, for example, where you contest the accuracy of that personal information or object to us processing it. If we have shared your personal information with others, we will let them know about the restriction where possible.
Your right to data portability
You have the right to obtain personal information you have provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or ask us to transfer this to a third party of your choice.
Your right to object
You can ask us to stop processing your personal information, and we will do so, if we are:
relying on our own or someone else’s legitimate interests to process your personal information except if we can demonstrate compelling legal grounds for the processing;
processing your personal information for direct marketing; or
processing your personal information for research unless such processing is necessary for the performance of a task carried out in the public interest.
Your rights in relation to automated decision-making and profiling
Automated-decision making is when a company uses software to make decisions based on information that has been programmed into software. With automated decision-making, there is usually no human involvement in the decision making process.
Profiling is where algorithms and software are used to analyse personal characteristics to identify trends in behaviour or choices.
You have the right not to be subject to a decision when it is based on automatic processing, including profiling, and it produces a legal effect or similarly significantly affects you unless such profiling is necessary for entering into, or the performance of, a contract between you and us. The purpose, categories, legal basis and retention period of such data is detailed in the Marketing and Profiling section above.
Your right to lodge a complaint with the supervisory authority
If you have a concern about any aspect of our privacy practices, including the way we have handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/.

Direct marketing

Depending on the marketing preferences that you indicated to us at the time we collect your personal data, we may contact you via telephone or electronic means for the purposes indicated to you at the time.

If you have previously indicated to us that you are happy to receive marketing information for the purposes described above but change your mind, you can opt-out. If you do not wish to receive these solicitations from us using your personal identifiable information, please notify us.
You are able to change your preference regarding the use of your information at any time, either on the website, by logging in to your account https://www.smartechsecurity.co.uk/profile or by calling the Smartech Security office on 08003689949.
Both the website and the telephone ticket booking process require you to ‘opt-in’ to receive marketing information.
If you unsubscribe to marketing emails, you will continue to receive service (informative) emails.
How to Access Your Information and Your Rights
Please write to us at the following address to obtain a copy of the personal information Smartech Security holds about you:
The Marketing Department
Smartech Security, Berkshire
SL3 8QT
You can also contact us using the details below:
Phone: 0800 368 9949
Email: admin@smartechsecurity.co.uk
We will require that you satisfactorily identify yourself to demonstrate your entitlement to view this information. Requests will be fulfilled within 30 days of receiving them. If you require additional copies, we may need to charge a reasonable fee. This period may be extended by two further months where necessary, taking into account the complexity and number of requests. We shall inform you of any such extension within one month of receipt of the request, together with the reasons for the delay. In the event that we decide to not take action on the request, we will inform you of the reasons for not taking action.
If you require additional copies, we may need to charge a reasonable fee.
Questions Regarding This Privacy Policy
If you have any comments or questions related to this Policy please email admin@smartechsecurity.co.uk and we will respond as promptly as we can.

Changes to This Privacy Policy

This Policy will be amended from time-to-time if we make any important changes in the way we collect, store and use personal data. We recommend that you check for updates to this Policy from time to time but we will notify you directly about changes to this Policy or the way we use your personal data when we are legally required to do so.

Prohibitions

This Privacy Policy applies only to your use of our Site. It does not extend to any websites that are linked to from our Site (whether we provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.smartechsecurity.co.uk or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.smartechsecurity.co.uk and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you orwhich appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch/Installation times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with www.smartechsecurity.co.uk you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Www.smartechsecurity.co.uk retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party, which you have contracted with. This will usually be www.smartechsecurity.co.uk or may in some cases be a third party. Where a contract is made with a third party www.smartechsecurity.co.uk is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale, which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods, which you ordered, have been dispatched/installed to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch or at the time of installation will be included in the contract formed.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched/installed and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Refund Policy

Any products purchased from wwwsmartechsecuryt.co.uk that does not require any installation, comes with a 7-day cancellation policy and full refund will be made available. For products purchased with installations, cancellations made before 48 hours of installation will only incur our administration fee of £30.00 and a refund will be processed within 5 working days. For products purchased with installations, any cancellation within 48 hours within the confirmed date of installation will incur all our labour costs and administration costs and any balance due will be refunded within 10 working days. Customer has all other statutory rights that the customer has as a Consumer and none of our Terms and Conditions shall affect your statutory rights. Details of our Terms and Conditions are available at the point of purchase before payments are processed. We reserve the right not to process your order if:

  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area; or
  • One or more of the goods you ordered was listed or quoted at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.smartechsecurity.co.ukand its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.smartechsecurity.co.uk's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trademarks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.smartechsecurity.co.ukand you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.smartechsecurity.co.uk.

Indemnity

You agree to indemnify, defend and hold harmless www.smartechsecurity.co.uk, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

Www.smartechsecurity.co.ukshall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Law and Jurisdiction

  • These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
  • If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
  • If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms and conditions is found to be unenforceable or invalid, such invalidity shall not affect the other provisions of these terms and conditions, which shall remain in full force and effect.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.smartechsecurity.co.uk. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.smartechsecurity.co.uk.If you have any questions in regard to this policy or wish to report a breach of this policy please contact us at the address below
Smartech Security Limited
45 Laburnum Grove,
Slough,
Berkshire –SL38QT

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