Smartech Security is known for its professional installation and repair services provided by expert technicians with attention to detail and exceptional customer service. Unfortunately, nothing lasts forever and equipment failure can be unexpected. A Smartech Security warranty policy provides peace of mind that your equipment will be covered should a failure happen during the applicable warranty period.
Most products sold by and professionally installed by Smartech Security comes with our 360 day Installation Warranty which covers installation workmanship under normal use for a period of upto 360 days from date of installation. This warranty covers the installation labor and materials required to physically repair or remove, replace and reinstall the product should failure occur within the 1 year warranty period. No trip charge or service callout charges applies during the first 1 year of warranty.
All products not purchased from Smartech Security but professionally installed by Smartech cover installation workmanship under normal use for a period of 180 days from date of installation. After these any requests for troubleshooting, repair or service of your security product will be billed at there-in current hourly labour rates.
Smartech Security will, at its sole option, replace, adjust or remove and reinstall any product that is not functioning normally due to installation workmanship during the warranty term. This warranty is non-transferable and covers only the original purchaser.
Most products sold by and professionally installed by Smartech Security are eligible for extended warranty coverage. Extended warranties are available to extend the coverage for unexpected failure beyond the original warranty length. Most warranties must be purchased at the time of installation or during the annual service visit. Extended warranty details including coverage and plan costs are on a per item basis. Please check with Engineer when onsite.
Smartech Security Limited Product and/or Installation Warranty does not cover misuse, accident, acts of God (i.e. lightning, hail, water, storms or electrical surges) or abuse; damage to any non Smartech Security product, including, but not limited to device damage or loss of data; or incidental or consequential damages. You specifically agree that Smartech Security shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any Smartech Security product or service.