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Warranty

• Unless we confirm a different warranty period in writing to you, we guarantee the goods and the installation for a period of one year from the delivery and installation date. During the guarantee period, we will repair faults at our own expense and in accordance with your service plan; except faults resulting from misuse or negligence by you or others, consumable items of all kinds failing such as batteries, damage from electrical equipment or other sources of electricity in the property and telecommunication/internet connections and failures of mobile app and cloud services provided by third parties and/or equipment manufacturers.
• In the event that we are prevented from carrying out our obligations under a contract for sale as a result of any cause beyond our control such as but not limited to Acts of God, war, strikes, flood and failure of third parties to deliver goods, we shall be relieved of our obligations and liabilities under the terms and conditions for sale for as long as such fulfilment is prevented.
• Smartech Security Limited shall under no circumstances be liable for any indirect, incidental or consequential losses or damage.

Cancellation and Refund

• If you are a consumer, you have the right to cancel your order within 14 calendar days of your order or receiving a written acceptance from us, whichever precedes at the later date and receive a full refund.
• If you cancel your order after 14 calendar days and at least 24hrs prior to the agreed date of installation we will refund your payment in full. However if you cancel your order after 14 calendar days and after 24hrs prior to the agreed date of installation, we will charge you for cancellation and deduct such cancellation cost from the payment due to be refunded to you.
• You should be aware that the goods we are dealing with are by their nature special order, and that the specifications of the goods may vary according to the installation premises. As such, you cannot cancel the goods ordered after they have been installed in your property and you have given written consent to us before the start of the installation. Notwithstanding, if you ask us to remove the system which had already been installed from your home, we will charge you a reasonable costs for the works we have carried out and deduct such costs from any payment due to you as a refund.
• You have the right to cancel your service contract by writing to us within 14 days of receiving a written acceptance of your order for services from us or the date of the contract, whichever precedes at the later date. In these cases, we will refund your payment in full.
• We reserve the right not to process your order if
  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area; or
  • One or more of the goods you ordered was listed or quoted at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days
• Cancellation Notice: Please click the link below to download cancellation notice for Smartech Security Limited. You have fourteen (14) calendar days to cancel the agreement from the date you receive this notice of the right to cancel.

Product only purchase without installation

All new products sold by Smartech on smartechsecurity.co.uk are covered by a 12 Month Warranty. Smartech Security Limited will accept product returns and assist you to repair or replace the item under warranty where:

• The product is found to be defective/ faulty, or
• The product is not fit for its intended purpose, or
• The product does not match the specifications/ description on smartechsecurity.co.uk;
• The product has been used in the country of purchase, and;
• You have an order reference/ receipt or adequate proof of purchase from smartechsecurity.co.uk dated within the 12 month warranty period.
• You must contact us (Phone : 0800 368 9949 or email: sales@smartechsecurity.co.uk) & make a claim within 12 months of purchase date for a repair or replacement of the same or an equivalent model.
• You must provide proof of purchase when making a claim with Smartech.
• If stock returned is found DOA (Dead on arrival within 14 days of receiving delivery) Smartech will reimburse any delivery expense incurred by you.
• You may incur a restocking fee of £50 if the product you return is considered no longer in saleable condition once it’s received.
• Refunds are granted once stock is returned to Smartech, tested and approved by Smartech's Warranty/ Returns team.
• Smartech is not liable for, nor will it refund the cost of, installing or uninstalling your Smartech product. The decision to hire a third party installer after purchase of your Smartech product is at your discretion and Smartech is not liable for said costs.